LOSING INFORMATION is a problem which concerns both companies and private users which must be faced on a daily basis.

The loss may be caused by various reasons: system errors, viruses, mechanical breakdown, intentional deletion, fires...

An attempt to recover data by unskilled personnel with inadequate tools could make it impossible to retrieve the information from your system.

As soon as we have received your storage unit, we will begin to prepare a FREE diagnosis for the damaged unit. This analysis will allow us to determine the type of breakdown, how severe it is, and the most appropriate solution to achieve the data recovery.

You will receive the result of the diagnosis by fax or email,no more than 24 hours after the storage unit is delivered to us.

Once you have received this information, you will be able to decide if you want us to undertake the recovery of your data. We offer two types of service:

THE DELIVERY of your storage unit is a key factor in the protocol of the operation. Therefore, we ask you to carefully follow the guidelines outlined below:

Remove the damaged storage unit from the assembly (hard drive, flash cards, RAID systems - please include the card for these systems...).

Carefully wrap the unit in antistatic material if it is available. If not, use plastic bubble wrap, foam, or something similar.

Half fill a box with a cushioning material such as foam, plastic, bubble wrap or cork. Place the unit and cover it in more material until it is completely protected.

Close the box, seal it, print out the cut-out label with our address and stick it on the box so that it is clearly visible.

Send it to us via your usual express courier service.

As soon as we have received your unit, we will begin to undertake the analysis. 24 hours later we will send you the FREE diagnosis and quote for the data recovery. At this moment you can decide if you want us to continue with the data recovery process.